Terms & Conditions

Fare Conditions
Sky Mate includes all fees, taxes, and charges associated with purchasing air travel in our airfare search process wherever possible. Additional charges may be applied by Sky Mate and ​participating airlines for additional services. Sky Mate's payment fees are non-refundable. Airfares are subject to frequent changes due to airline policies. If you purchase a ticket and later find a lower fare, we regret that we cannot offer a refund or free change. Please note: Effective Monday, 29th July 2024, Sky Mate will update service fees/handling fees for changes, cancellations, and refunds.
1. Changes
Changes may not always be permitted. We will need to check your specific ticket for detailed airline charges, as airline rules and fees are always changing. If your fare allows changes, most airlines ​will charge a change fee and fare difference. Sky Mate will process the change and charge a service/handling fee. Airline change fees apply to each individual ticket issued. Sky Mate service fees per person before 29th July 2024:
Voluntary Change
Before Departure:
Basic: Domestic/Trans-Tasman - NZ$25
International (excluding Trans-Tasman) - NZ$135
Premium: All - Free¹
After Departure:
Basic: All - Non-Changeable
Premium: All - Free¹
¹ No service fee for the first time with the Premium package.
Involuntary Change
Before Departure:
Basic: Domestic/Trans-Tasman - NZ$10
International (excluding Trans-Tasman) - NZ$25
Premium: All - Free¹
After Departure:
Basic: All - Non-Changeable
Premium: All - Free¹
Service fees per person on/after 29th July 2024:
Voluntary Change
Basic:
Domestic - NZ$35
Trans-Tasman/Pacific² - NZ$60
International (excluding Trans-Tasman/Pacific²) - NZ$135
Premium: All - Free¹
¹ No service fee for the first time with the Premium package. ² Pacific includes Rarotonga, Fiji, New Caledonia, Niue, Samoa, Tahiti, and Tonga.
Involuntary Change
Basic:
Domestic - NZ$20
Trans-Tasman/Pacific² - NZ$45
International (excluding Trans-Tasman/Pacific²) - NZ$60
Premium: All - Free¹
2. Name Correction
Names provided for ticketing must exactly match those on the traveler’s passport. Name change policies vary by airline. Some airlines do not allow name changes. If your fare allows name ​correction, airlines will charge a correction fee, and Sky Mate will charge a service fee.
Sky Mate service fees per person:
Basic: NZ$75
Premium: Free
3. Cancellation and Refund
Canceled bookings may incur charges up to 100% of the booking cost if the ticket is non-refundable. Check with us to know if the fare is refundable. Airline refunds take approximately 12 weeks to ​process.
Sky Mate service fees per person before 29th July 2024:
Voluntary Cancellation
Before Departure:
Basic: Domestic/Trans-Tasman - NZ$50
International (excluding Trans-Tasman) - NZ$250
Premium: All - Free¹
After Departure:
Basic: All - Non-Refundable
Premium: All - Free¹
¹ No service fee for the first time with the Premium package.
Involuntary Cancellation
Before Departure:
Basic: Domestic/Trans-Tasman - NZ$25
International (excluding Trans-Tasman) - NZ$50
Premium: All - Free¹
After Departure:
Basic: All - Non-Refundable
Premium: All - Free¹
Service fees per person on/after 29th July 2024:
Voluntary Cancellation
Basic:
Domestic - NZ$50
Trans-Tasman/Pacific² - NZ$70
International (excluding Trans-Tasman/Pacific²) - NZ$180
Premium: All - Free¹
¹ No service fee for the first time with the Premium package. ² Pacific includes Rarotonga, Fiji, New Caledonia, Niue, Samoa, Tahiti, and Tonga.
Involuntary Cancellation
Basic:
Domestic - NZ$20
Trans-Tasman/Pacific² - NZ$50
International (excluding Trans-Tasman/Pacific²) - NZ$80
Premium: All - Free¹
4. Additional Invoice Requests
International airfares do not incur GST/VAT. Your email confirmation serves as proof of purchase. A special invoice on letterhead is available for a NZ$10 processing fee.
5. Sky Mate Booking Fees
Sky Mate does not impose booking fees. Prices at checkout are final with no additional charges. Sky Mate receives compensation through commissions and other financial incentives.
6. Sky Mate Payment Fees
Credit card surcharges apply when paying by credit card. You authorize the ticket issuer to charge your credit card the merchant fee shown on the payment options. All payment merchant fees are ​non-refundable.
Booking Terms and Conditions
Online Bookings
Sky Mate reserves the right to reject online bookings deemed fraudulent. Prices are subject to availability and may change due to external factors. The price is only guaranteed once a ticket is ​issued.
Airline Schedule Changes
Sky Mate will make every effort to advise you of schedule changes. Please reconfirm your flight with the airline at least 24 hours prior to departure. Baggage Allowance and Restrictions
Baggage fees are not included in the ticket cost unless permitted by the airline. Baggage allowance varies by airline and class of service. Add baggage to your booking in advance if possible. Seat Selection
Seat selection policies vary by airline. Some seats require a fee. Sky Mate charges a NZ$6 service fee per seat. If a voluntary change is made, previously purchased seat selections are not ​guaranteed to transfer.
Premium Package
The Premium package offers higher-level customer service support. Premium customers receive prioritized requests and one waived service fee for cancellation and change.
Flexible Ticket
The Flexible Ticket allows date/time changes without our change fee and/or the airline’s change fee. Fare and tax differences may apply. This service is non-refundable.
Automatic Online Check-In
Sky Mate partners with Airobot for automated flight check-in. Ensure all information provided is correct. A refund is available if the service is not provided.
Airport Transfer
Ensure all provided information is correct at the time of booking. Once confirmed, details cannot be modified on Sky Mate.
Special Services
Sky Mate offers services such as meal requests, bassinets, and wheelchairs for a fee. These services are subject to airline availability and confirmation.
Frequent Flyer Programs
Provide frequent flyer details to accrue points. Sky Mate cannot guarantee points for all fares.
Travel Documents
Ensure all travel documents are accurate. Errors in names on documents are your responsibility.
Passports and Visas
Ensure valid passports, visas, and re-entry permits. Sky Mate is not responsible for denied boarding or deportation due to document issues.
Check-In
Allow sufficient time for check-in. Sky Mate is not responsible for passengers missing check-in deadlines.
Taxes
Certain mandatory taxes may apply. All taxes are subject to change without notice.
Special Requirements
Ensure you are aware of health requirements and carry necessary vaccination documentation.
Unaccompanied Minors
Verify unaccompanied minor rules with the airline before booking. Sky Mate is not responsible for denied boarding due to non-compliance with airline rules.
Sure, I can rewrite the terms of service for your company, Sky Mate. Here is the revised version:
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**Sky Mate Website Terms of Service**

**Last Revised on 29th July 2024**

**AGREEMENT BETWEEN CUSTOMER AND SKY MATE**

Welcome to the Sky Mate website (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, ​making legitimate reservations, or otherwise transacting business with travel suppliers. The terms "we", "us", "our", and "Sky Mate" refer to Sky Mate Limited, a corporation, and its subsidiaries and ​corporate affiliates. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website or through our customer service agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use" or "Agreement"). ​Please read these Terms of Use carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. You should also read our ​Privacy Policy, which also governs your use of the Website, and is incorporated by reference in this Agreement. By accessing or using this Website, booking any reservations for travel products or ​services on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or book any ​reservations through this Website or our call center agents.

**USE OF THE WEBSITE**

As a condition of your use of this Website, you warrant that:

1. You are at least 18 years of age;
2. You possess the legal authority to create a binding legal obligation;
3. You will use this Website in accordance with these Terms of Use;
4. You will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
5. You will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
6. All information supplied by you on this Website is true, accurate, current, and complete;
7. If you have a Sky Mate account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of ​Use.

**DISPUTES**

Sky Mate is committed to customer satisfaction. If you have a problem or dispute, we will try to resolve your concerns. If we are unsuccessful, you may pursue claims as explained in this section.

You agree to give us an opportunity to resolve any disputes or claims relating in any way to the Website, any dealings with our customer service agents, any services or products provided, any ​representations made by us, or our Privacy Policy (“Claims”) by contacting Customer Support or sending an email to info@skymate.com. If we are not able to resolve your Claims within 60 days, you ​may seek relief through arbitration or in small claims court, as set forth below.

Any and all Claims will be resolved by binding arbitration, rather than in court, except you may assert Claims on an individual basis in small claims court if they qualify. This includes any Claims you ​assert against us, our subsidiaries, travel suppliers, or any companies offering products or services through us (which are beneficiaries of this arbitration agreement). This also includes any Claims ​that arose before you accepted these Terms of Use, regardless of whether prior versions of the Terms of Use required arbitration.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including ​statutory damages, attorneys’ fees, and costs), and must follow and enforce these Terms of Use as a court would.

Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a Claim proceeds in court rather ​than in arbitration we each waive any right to a jury trial. An arbitration decision may be confirmed by any court with competent jurisdiction.

**PROHIBITED ACTIVITIES**

The content and information on this Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information is ​proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, ​you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, ​or services obtained from or through this Website. Additionally, you agree not to:

1. Use this Website or its contents for any commercial purpose;
2. Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
3. Access, monitor, or copy any content or information of this Website using any robot, spider, scraper, or other automated means or any manual process for any purpose without our express written ​permission;
4. Violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
5. Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
6. Deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or "frame", "mirror" or ​otherwise incorporate any part of this Website into any other website without our prior written authorization.

If your booking or account shows signs of fraud, abuse, or suspicious activity, Sky Mate may cancel any travel or service reservations associated with your name, email address, or account, and ​close any associated Sky Mate accounts. If you have conducted any fraudulent activity, Sky Mate reserves the right to take any necessary legal action and you may be liable for monetary losses to ​Sky Mate, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Sky Mate Customer Service.

**PRIVACY POLICY**

Sky Mate believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of the Website and, as stated above, is incorporated by reference, to ​understand our practices: Privacy Policy.

**SUPPLIER RULES AND RESTRICTIONS**

Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read these additional terms and conditions carefully. In ​particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the Supplier, which can be found on the Supplier’s website. You agree to abide ​by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules ​and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other ​travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.

Sky Mate may offer Customers the opportunity to book a reservation for a combination of two one-way tickets instead of a roundtrip ticket. Combined one-way tickets may provide a greater choice of ​flights, are often cheaper, and can be combined on the same airline or on different airlines. Unlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of ​these flights is affected by an airline change (e.g., cancellation or rescheduling) that causes a Customer to make changes to the other flight, the Customer will be responsible for any fees incurred for ​making changes to the unaffected flight.

For certain low-cost carriers, the price of your flight has been converted from a different currency for convenience purposes to provide you an estimate of the amount of the purchase in your local ​currency. As a result, when you book, the amount charged to your credit card by the airline may be slightly different due to currency fluctuations. Your statement may also include an applicable fee ​from your card issuer to process the transaction plus any applicable taxes for international purchases.

Law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. Hazardous materials include explosives, compressed gases, flammable liquids and solids, ​oxidizers, poisons, corrosives, and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small ​quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person.

You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. ​You understand that any violation of any such supplier's rules and restrictions may result in the cancellation of your reservation(s), in your being denied access to the applicable travel product or ​services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

**BANK, CREDIT CARD, AND PAYMENT SERVICE PROVIDER FEES**

Some banks, credit card companies, and payment service providers impose fees for international transactions. If you are making a booking from outside of your home country on a credit card, your ​bank and payment service providers may convert the payment amount to your local currency and charge you a conversion

fee. This means the amount listed on your credit or bank card statement, or payment service statement may be in your local currency and therefore a different figure than the figure shown on the ​billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of your home country. ​Booking international travel may be considered an international transaction by the bank, card company, or payment service provider since Sky Mate Limited may pass on your payment to an ​international travel supplier. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about ​these fees or the exchange rate applied to your booking, please contact your bank.

**INTERNATIONAL TRAVEL**

You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any ​other foreign entry requirements are met. Sky Mate has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, ​announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

**Passport and Visa:** You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and ​departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any ​airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

**Health:** Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all ​health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.

**Disinsection:** Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture, or environment. The World Health Organization ​and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) ​treat the aircraft's interior surfaces with a residual insecticide while passengers are not on board.

BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, SKY MATE DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO ​SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

**LIABILITY DISCLAIMER**

The Information, Software, Products, and Services published on this Website may include inaccuracies or errors, including pricing errors. (The hotel, air, cruise, car, and other travel products and ​services displayed on this website, including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, Sky Mate Limited expressly reserves ​the right to correct any pricing errors on our Website and/or reservations made under an incorrect price. In such an event, if available, we will offer you the opportunity to keep your reservation at the ​correct price or we will cancel your reservation without penalty.

The Sky Mate Companies, the Sky Mate Partners, and their respective suppliers make no representations about the suitability of the information, software, products, and services contained on this ​Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by the Sky ​Mate Companies or the Sky Mate Partners. All such information, software products, and services are provided “as is” without warranty of any kind. The Sky Mate Companies, the Sky Mate Partners, ​and their respective suppliers disclaim all warranties and conditions that this Website, its servers, or any email sent from the Sky Mate Companies, the Sky Mate Partners, and/or their respective ​suppliers are free of viruses or other harmful components. The Sky Mate Companies, the Sky Mate Partners, and their respective suppliers hereby disclaim all warranties and conditions with regard ​to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular response, title, and non-infringement.

The carriers, hotels, and other suppliers providing travel or other services on this website are independent contractors and not agents or employees of the Sky Mate Companies or the Sky Mate ​Partners. The Sky Mate Companies and the Sky Mate Partners are not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such suppliers or for any ​personal injuries, death, property damage, or other damages or expenses resulting therefrom. The Sky Mate Companies and the Sky Mate Partners have no liability and will make no refund in the ​event of any delay, cancellation, overbooking, strike, force majeure, or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-​routing, or acts of any government or authority.

In no event shall the Sky Mate Companies, the Sky Mate Partners, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out ​of, or in any way connected with, your access to, display of, or use of this Website or with the delay or inability to access, display, or use this Website (including, but not limited to, your reliance upon ​opinions appearing on this Website; any computer viruses, information, software, linked sites, products, and services obtained through this Website; or otherwise arising out of the access to, display ​of, or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if the Sky Mate Companies, the Sky Mate ​Partners, and/or their respective suppliers have been advised of the possibility of such damages.

If, despite the limitation above, the Sky Mate Companies, the Sky Mate Partners, or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with ​any of the occurrences described above, then the liability of the Sky Mate Companies, the Sky Mate Partners, and/or their respective suppliers will in no event exceed, in the aggregate, the greater ​of (a) the service fees you paid to Sky Mate Limited in connection with such transaction(s) on this Website, or (b) One-Hundred Dollars (NZ$100.00) or the equivalent in local currency.

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms of Use is ​found to have failed in its essential purpose. The limitations of liability provided in these Terms of Use inure to the benefit of the Sky Mate Companies, the Sky Mate Partners, and/or their respective ​suppliers.

**INDEMNIFICATION**

You agree to defend and indemnify the Sky Mate Companies, the Sky Mate Partners, and/or their respective suppliers and any of their officers, directors, employees, and agents from and against ​any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting ​fees, brought by third parties as a result of:

1. your breach of these Terms of Use or the documents referenced herein;
2. your violation of any law or the rights of a third party; or
3. your use of this Website.

**LINKS TO THIRD-PARTY SITES**

This Website may contain hyperlinks to websites operated by parties other than Sky Mate Limited. Such hyperlinks are provided for your reference only. We do not control such websites and are not ​responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether ​from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects, and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not ​imply any endorsement of the material on such websites or any association with their operators.

**SOFTWARE AVAILABLE ON THIS WEBSITE**

Any software that we make available to download from this Website ("Software") or through your mobile application store, including the Sky Mate mobile application (the "Mobile Application"), is the ​copyrighted work of the Sky Mate Companies and/or our respective suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or ​is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License ​Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, non-exclusive, ​non-transferable license to download, install, and use the Software and/or the Mobile Application for viewing and otherwise using this Website and/or accessing the content and information available ​within the Mobile Application (including, without limitation, price and availability of travel services) in accordance with these Terms of Use and for no other purpose.

Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by the Sky Mate Companies, Sky Mate Partners, and/or our ​respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited and may result in severe civil and ​criminal penalties. Violators will be prosecuted to the maximum extent possible.

WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR ​REDISTRIBUTION IS EXPRESSLY PROHIBITED.

THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.

Your mobile device must be connected to the internet for the Mobile Application to function correctly. You are responsible for making all arrangements necessary for your device to have internet ​connectivity and are responsible for all sums your service provider may charge you arising out of the Mobile Application transmitting and receiving data (including but not limited to data roaming ​charges). As further described in our Privacy Policy, the Mobile Application will automatically transfer a small amount of data as part of its normal operation, including how you use the Mobile ​Application, which content you access, and technical errors or problems which the Application may encounter while being used. By using the Mobile Application, you acknowledge, agree, and ​consent to the automatic collection of this information.

CURRENCY CONVERTER
If a currency converter is available on the Website, the following terms and conditions apply: Currency rates are based on various publicly available sources and should be used as guidelines only. ​Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the currency converter feature for the day that currency was last ​updated. The information supplied by this application is believed to be accurate, but Sky Mate Limited, its partners, and/or our respective suppliers do not warrant or guarantee such accuracy. When ​using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any ​purpose other than your personal use, and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.
REVIEWS, COMMENTS, PHOTOS, AND OTHER SUBMISSIONS
We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website, or otherwise, including any hotel reviews, photos, videos, ​questions, comments, suggestions, ideas, or the like contained in any submissions (collectively, "Submissions"), you grant Sky Mate and its affiliated, co-branded, and/or linked website partners ​through whom we provide service (collectively, the "Sky Mate Partners"), a nonexclusive, royalty-free, perpetual, transferable, irrevocable, and fully sublicensable right to (a) use, reproduce, modify, ​adapt, translate, distribute, publish, create derivative works from, and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use ​the name that you submit in connection with such Submission. You acknowledge that Sky Mate may choose to provide attribution of your comments or reviews at our discretion and that such ​submissions may be shared with our supplier partners. You further grant Sky Mate the right to pursue at law any person or entity that violates your or Sky Mate's rights in the Submissions by a breach ​of these Terms of Use. You acknowledge and agree that Submissions are non-confidential and non-proprietary. You expressly waive any and all ‘moral rights’ (including rights of attribution or ​integrity) that may subsist in your Submissions and agree that you have no objection to the publication, use, modification, deletion, or exploitation of your Submissions by us, the Sky Mate Partners, ​or any of our partners or licensees. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the ​right in our absolute discretion to determine which comments are published on the Website. If you do not agree to these Terms of Use, please do not provide us with any Submissions.
You are fully responsible for the content of your Submissions, specifically including, but not limited to, reviews posted to this Website. You are prohibited from posting or transmitting to or from this ​Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) ​any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any goods or services); and (iii) any material or content that infringes, ​misappropriates, or violates any copyright, trademark, patent right, or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing ​restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that Sky Mate may exercise its rights (e.g., use, publish, delete) to any content you submit ​without notice to you.
All photos submitted are subject to our Photo Submission Guidelines below. Sky Mate claims no ownership, affiliation with, or endorsement of any photos that are submitted by end users through our ​sites. Sky Mate’s policies with respect to claims by third parties that the content of the Website, including the content of any Submissions, infringes the copyrights owned by said third party can be ​found in the Claims of Copyright Infringement section below.
COPYRIGHT AND TRADEMARK NOTICES
All contents of this Website are ©2024 Sky Mate Limited. All rights reserved. The Sky Mate logo, the skymate.com logo are trademarks of Sky Mate Limited. Other logos and product and company ​names mentioned herein may be the trademarks of their respective owners. Sky Mate Limited is not responsible for content on websites operated by parties other than Sky Mate Limited. If you are ​aware of an infringement of our brand, please let us know by emailing us at info@skymate.com. We only address messages concerning brand infringement at this email address.
ACCOUNT TERMINATION
Sky Mate may also at its sole discretion limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any ​repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat ​infringer when filing your notice.
NOTICE OF INFRINGING MATERIAL
If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not ​process your complaint if it is not properly filled out or is incomplete. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages.
1. A clear identification of the copyrighted work you claim was infringed.
2.A clear identification of the material you claim is infringing on the Website, such as a link to the infringing material.
3.Your address, email address, and telephone number.
4.A statement that you have a "good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."
5.A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly ​infringed."
6.A signature by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
You may send us your notice by email to info@skymate.com.

PATENT NOTICES
One or more patents owned by Sky Mate Companies may apply to this Website and to the features and services accessible via the Website. Portions of this Website operate under the license ​of one or more patents. Other patents are pending.
You agree that no joint venture, partnership, or employment relationship exists between you and Sky Mate Companies as a result of this Agreement or use of this Website. Our performance of ​this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or ​requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. If any part of this Agreement is found to be invalid, illegal, or ​unenforceable, the validity, legality, and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at ​any time does not waive our right to enforce the same or any other provision(s) hereof in the future. This Agreement (and any other terms and conditions or policies referenced herein) ​constitutes the entire agreement between you and Sky Mate Limited with respect to this Website, our services, and your dealings and relationships with us, and it supersedes all prior or ​contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. A printed version of this Agreement and of any notice given in electronic form shall ​be admissible in judicial, arbitration, or any other administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally ​generated and maintained in printed form. Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real ​individual, company, product, or event. Any rights not expressly granted herein are reserved.
SERVICE HELP
For quick answers to your questions or ways to contact us, visit our Customer Support Center.
GOVERNING LAW AND ENFORCEMENT
Any disputes you may have with us will be subject to New Zealand law and the jurisdiction of the New Zealand Courts. Suppliers and your contracts with them may be subject to different laws ​and jurisdictions. We note that international air transport conventions may apply in respect of the travel services in your booking. Any illegality, unenforceability, or invalidity of a provision of ​these Terms and Conditions does not affect the legality, enforceability, or validity of the remaining provisions.

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